References

Initial Situation

LähiTapiola, one of Finland's largest insurance companies, needed a reliable partner to maintain and enhance their offering tool, a critical component in their sales process and customer care. This tool ensures compliance with legislative requirements and supports their sales team in providing accurate and reliable insurance options to their customers.

Implementation

OrangIT took over the maintenance and development of LähiTapiola’s offering tool. The transition was smooth and professional, with OrangIT setting up processes and automation to ensure efficient operation. OrangIT's role involves not only maintaining the tool but also enhancing it to meet changing business needs, branding updates, and regulatory requirements.

Results

With OrangIT’s support, LähiTapiola has been able to maintain and implement developments on their offering tool in a highly predictable manner. OrangIT’s proactive maintenance ensures the tool remains robust, compliant, and adaptable to future changes. The trust and open communication between the teams have been key to the successful partnership, ensuring that LähiTapiola can continue to provide high-quality service to their customers. OrangIT’s Service Lead Mikael Kemppainen comments: “We take pride in providing tailored maintenance and development services that meet LähiTapiola’s unique needs. The trust and open communication we share have been key to our successful partnership. We are committed to continuing this positive trajectory, ensuring that their offering tool remains robust, compliant, and adaptable to any future changes. It's a pleasure to work with such a forward-thinking and responsive team, and we look forward to many more years of constructive alliance.”
”Olemme ylpeitä voidessamme tarjota räätälöityjä ylläpito- ja kehityspalveluja, jotka vastaavat LähiTapiolan ainutlaatuisiin tarpeisiin. Luottamus ja avoin kommunikaatio ovat olleet avain menestykseemme. Olemme sitoutuneet jatkamaan tätä positiivista kehitystä ja varmistamaan, että heidän tarjoustyökalunsa pysyy vahvana, säädösten mukaisena ja mukautuvana tuleviin muutoksiin. On ilo työskennellä näin edistyksellisen ja responsiivisen tiimin kanssa, ja odotamme innolla tulevia vuosia miellyttävää yhteistyötä.”

LähiTapiola in a nutshell

LähiTapiola is a group of companies owned by its customers, serving individuals, farms, entrepreneurs, companies and communities. The products and services of the LähiTapiola Group cover non-life, life and pension insurance as well as investment, savings and financing services. LähiTapiola is also a highly valued professional in risk management and employee wellbeing.